Medical Device Manufacturer
"THE DEVICE WE INSPECT HAS TO WORK 24/7. QUALITY IS CRITICAL.
TOOLING U-SME TRAINING NOT ONLY HELPED US INCREASE QUALITY, IT SHORTENED LEARNING CURVES.”
Quality Manager
Medical device inspection laboratory relies on blended training to develop life-saving proficiency.
Challenge:
  • Lack of developed training program for all employment levels
  • Struggle with cultivating and retaining top performing employees
  • Lack of buy-in from senior management
  • Unsatisfactory performance on the shop floor
Solution:
  • Started a 3-month pilot program with Tooling U-SME with a cross section of participants from all levels of employment
  • Created an apprenticeship program by partnering with local high schools that granted students access to Tooling U-SME's online catalogue and offered hands-on training on the shop floor
  • Developed a blended program including online, in-classroom, and hands-on training
  • Developed career path planning for all employees with annual development objectives and supervisory training
Results:
  • Overall improved performance on the shop floor
  • Increased employee retention and reduced staff turnover
  • Successful apprenticeship program was expanded to include local community colleges and veterans via the Department of Veterans Affairs